k77 Privacy Policy

1. Introduction

Welcome to k77. We operate this online gaming platform for players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. This Privacy Policy explains in clear, straightforward terms what personal data we collect from you, how we use it, who we may share it with, and the rights you hold over it.

By registering an account or using any feature on k77, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please discontinue use of the platform. This policy applies to all users regardless of their device, location within Bangladesh, or the method used to access the platform.

2. Information We Collect

We collect the minimum data necessary to provide you with a safe, fair, and enjoyable gaming experience. The categories of information we may collect include:

• Identity data: full name, date of birth, gender, and a copy of a government-issued ID where required for account verification.
• Contact data: email address, mobile phone number, and correspondence address in Bangladesh.
• Financial data: transaction history, deposit and withdrawal records, and payment method identifiers (e.g. bKash, Nagad, Rocket wallet numbers or bank account references) — we do not store full card or banking credentials.
• Technical data: IP address, browser type and version, device type, operating system, time zone (Bangladesh Standard Time, UTC+6), and cookies.
• Usage data: pages visited, games played, bet amounts, session duration, click patterns, and preferences within the platform.
• Communications data: any messages you send to our support team, feedback submissions, or dispute records related to your account.

3. How We Use Your Information

k77 processes personal data only for legitimate, clearly defined purposes. We will never sell your personal information to third parties for marketing purposes. The lawful bases under which we use your data include:

• Account management: creating, verifying, and maintaining your player account in compliance with our Terms and Conditions.
• Service delivery: processing your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer, and ensuring game integrity.
• Security and fraud prevention: monitoring unusual account activity, verifying player identity, and preventing unauthorised access, collusion, or bonus abuse.
• Responsible gaming: identifying patterns that may indicate problem gambling and applying tools such as deposit limits or account cooling-off periods where necessary.
• Legal compliance: meeting our obligations under applicable law, resolving disputes, and cooperating with competent authorities where required.

4. Cookies and Tracking Technologies

k77 uses cookies and similar tracking technologies to improve your experience on the platform. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in during a session, and understand how players navigate the site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or they expire naturally).

You may disable cookies through your browser settings; however, doing so may limit some features of k77. Strictly necessary cookies cannot be disabled as they are essential for the platform to function correctly.

5. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share limited data only with the following categories of trusted service providers, strictly for the purposes described:

• Payment processors: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and partner banks. These providers process only the data strictly needed to complete your transaction.
• Identity verification partners: to carry out KYC checks and confirm that players are 21 years of age or older, as required.
• Game technology providers: such as Pragmatic Play, Evolution Gaming, NetEnt, and Spribe, who may receive session data required for game fairness auditing and RNG certification.
• Legal and regulatory authorities: where we are required by law to disclose information, such as in response to a valid court order or official government request within applicable jurisdiction.

6. Data Security

k77 takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to guard against unauthorised access, accidental loss, alteration, or disclosure of your information. Our security infrastructure includes:

• SSL/TLS encryption on all data transmitted between your device and our servers, ensuring your credentials and financial details are never exposed in transit.
• Secure, access-controlled data storage with role-based permissions ensuring that only authorised k77 personnel can access sensitive player records.
• Regular internal security audits and vulnerability assessments to identify and address potential weaknesses before they can be exploited.
• Two-factor authentication options available for your account to add an extra layer of protection against unauthorised login attempts.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Account data is generally retained for the duration of your active account plus a reasonable period thereafter in line with applicable legal obligations.

When your personal data is no longer required, we will either permanently delete it or anonymise it so it can no longer be linked to you. Financial and transactional records may be retained for longer periods where required by applicable law.

8. Your Rights as a Player

k77 respects and upholds your rights over your personal data. Depending on applicable law and circumstances, you may be entitled to exercise the following rights by contacting our support team:

• Right of access: you may request a copy of the personal data we hold about you, free of charge, within a reasonable timeframe.
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
• Right to erasure: in certain circumstances you may request that we delete your personal data, subject to our legal obligations to retain specific records.
• Right to object: you may object to certain types of data processing, including direct marketing communications, at any time.

9. Minors and Age Verification

k77 strictly prohibits the use of this platform by persons under the age of 21. Our service is intended exclusively for adults aged 21 and above. During the registration process, we carry out age verification checks and may request documentary proof of age. If we discover or have reason to believe that a user is under 21, we will immediately suspend their account, void any bets placed, and reverse any deposits where feasible.

Parents and guardians are encouraged to use available parental control tools to prevent underage individuals from accessing gambling platforms. If you suspect a minor is accessing your k77 account, contact our support team immediately.

10. International Data Transfers

As an online platform, k77 may store or process data on servers located outside Bangladesh. Where such transfers occur, we take appropriate steps to ensure your personal data remains protected to the same standard as within Bangladesh, including through contractual safeguards with our service providers. We do not transfer personal data to any country that does not provide an adequate level of protection relative to the data being transferred.

11. Changes to This Privacy Policy

k77 reserves the right to update this Privacy Policy from time to time in response to changes in law, technology, our business practices, or feedback from players. When material changes are made, we will notify you by posting a prominent notice on the platform and updating the 'Last Updated' date at the top of this document.

Your continued use of k77 after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so you remain informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way k77 handles your personal data, please reach out to our support team. We aim to respond to all data-related enquiries within 5 business days. You can contact us by email at [email protected]. Please note this address is for written enquiries only and is displayed as plain text — it is not a clickable link.